Ideas on how to implement into a small business include: 

  • Personalization in customer communication (email, SMS, chat)
  • Chatbots for your website
  • Getting information faster about your offerings
  • Generating leads
  • Customer service requests 
  • Social media chat
    • Responding to FAQs
    • Assist in navigation of offerings
    • Data collection
    • Carrying out interactions before handing off to sales/support 
  • Generative forms that help bridge the gap between the unique problem and solution for your users 

Get started by exploring some tools such as OpenAI’s ChatGPT and Google’s Bard

source – AdPro – Alec Kirby, Digital Manager

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